Online Transactions & Reporting

How do I view everything I’ve given?
You can view online giving in your online giving account after you login.

How do I get my giving receipts?
Every time you give, a transaction receipt will be sent via e-mail. You can also log into \ account at anytime to view and print receipts and giving history.

Account Information

Can I change my user ID in the new system?
All giving accounts are tied into your planning center account, so usernames are not needed. All login is done with a login code that is sent to your contact information on file.

Online Giving Functionality

Can I make a one-time or a scheduled donation?
Yes. The online system enables you to make either a one-time contribution or set-up a scheduled contribution that is scheduled to come out of your bank account at the time of month specified by you.

What if I want to change my bank account or adjust the date/amount of a contribution?
You can edit or delete a scheduled contribution at anytime. You can also change the account used, date, frequency, or amount.

Can I give to Twin Rivers with my mobile phone?
Yes! To give via mobile device, do the following: Send any amount to 84321. Example: TXT: 20 TO: 84321 will initiate a $20 gift. On your first gift, you will be asked to verify your phone number to your account, after that, your phone number will be enabled to give instantly via text message.

How do I know if I set up my gift correctly or that the scheduled gift has been received each month?
When your contribution is processed through our online system, you will receive an email confirming the gift.

Is online giving secure?
Yes. We’ve taken steps to ensure that the giving process is safe and secure from beginning to end. All of your giving data is secured by a number of security measures including your web browser’s SSL encryption.

General Stewardship & Giving Questions

What is a Tithe? What is an Offering?
In the Bible, a tithe is 10% of one’s income. An offering is when you give above and beyond your tithe, such as supporting other ministries and causes. We encourage you to find out more about this subject and other stewardship principles addressed in the Bible.

What does my gift support?
Your gift enables Twin Rivers to fulfill our mission and vision. It also supports the operations of the church and its ministries.

Are there any fees involved in online giving?
Twin Rivers Church pays a small processing fee for each transaction on credit and debit card gifts (2.15% + $0.30) but only a simple fee for ACH (bank withdrawal) gifts ($0.25). You do not pay any fees but can opt to cover the fee with any donation. We encourage you to use direct withdrawal from your bank account as this option provides the lowest fees for us.

Can I give to Twin Rivers by check?
Yes. Please make checks payable to “Twin Rivers Church”. If mailing to TRC, send to:
Twin Rivers Church
ATTN: Accounting
1660 Mohawk Blvd
Springfield, OR 97477

Can I speak with someone about an issue with my online giving to Twin Rivers?
Yes! Please send us an email. We will respond quickly.

Teaching

Fellowship

Breaking Bread

Prayer

"They devoted themselves to the apostles’ teaching and to fellowship, to the breaking of bread and to prayer."

Acts 2:42

Sunday - Prayer & Fellowship @ 9am

Sunday - Worship Service @ 10am

High School Youth - Sunday @ 6pm

Middle School Youth - Wednesday @ 6:30pm

1660 Mohawk Blvd, Springfield, OR 97477

541-746-4734

office@twinriverschurch.org

www.twinriverschurch.org